Refund and Returns Policy

AUTHORISATION REQUIRED BY ACCOUNT MANAGER

Before any returns are made, you MUST obtain your return authorisation number/label for your Account Manager.  This label MUST be clearly visible on he exterior of your package to be accepted.  The return will be declined and sent back to you if a Return Authorisation Label is not clearly visible.

RETURN AUTHORISATION NUMBER/LABEL

Permission for return must be obtained within 5 business days from the date of receiving your goods, no authorisations will be granted after this 5 day period.

RETURN DEADLINE

Your return (with the Return Authorisation Label clearly visible on the outside of your package) MUST be received no later than 30 days from the date of the original invoice.

ORIGINAL CONDITION

All returns MUST be in their original condition.  Your return product is to have all packaging materials inclusive of hang tags, boxes, care cards and packaging paper.  Returns must be packaged in their Petite Wig Satin Bag or Petite Wig Box to be received and accepted as a return.

EXPRESS POST

All returns MUST be sent via Express Post, with insurance and requiring a signature on delivery. It is not acceptable to leave parcels in a safe place.

RETURN EXCLUSIONS

Item that have been cut, coloured, customised, or altered in any manner are not eligible for return. Discontinued items are not eligible for return. Products that are returned and deemed ineligible for return will be sent back to the customer at customer’s expense.

Custom Orders

All purchases of custom orders are final and nonreturnable. In the rare event where you receive a damaged or defective product, please contact your Account Manager within 5 business days of receiving the item to commence the refund process following verification of the defect or damage.

Refund Process

No cash refunds, a credit memo will be issued. Credit card customers will receive a credit to their credit card account, which may take up to 10 business days for processing depending on the credit card service provider.

Order or Shipping Error

Upon receiving your merchandise, please inspect it thoroughly. Should any unforeseen issues arise with your delivery, such as a duplicate shipment or incorrect merchandise, rest assured that we will address them promptly upon confirming the error. Your Account Manager will offer assistance and work to resolve any issues.
 

Fees

  • All returned items will incur an $8.00 restocking/repackaging fee.
  • All synthetic items are subject to an $8.00 restyling fee per item if not returned in its original condition.
  • All human hair items are subject to a $25 fee restyling fee per item if not returned in its original condition.
  • All returns will be charged a $8.00 flat rate shipping fee.
  • We reserve our right to modify these fees at any time to respond to inflation or shipping rate variations from our shipping partners.

Payment Terms

We accept payment by Visa, MasterCard, PayPal.

Sales Terms

All sales are final. For your protection, we ask that you inspect all merchandise immediately upon receipt. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. You must notify your Account Manager of any order discrepancies within 5 days from receipt of goods.

Returns

  • All Custom Order sales are final and cannot be returned.  In the rare instance that product is received damaged or defective, you must reach out directly to your Petite Wig Company Account Manager within 5 days of receipt to begin a refund process.  No cash refunds, a credit note will be issued.
  • Any item that has been cut, coloured, customised or altered is not eligible for return.
  • Returns will not be accepted unless pre-authorised by your Account Manager. Customers must receive authorisation from their Account Manager and receive a Return Case Number (RCN).  The RCN MUST be placed on the outside of box, or it will be refused and returned to sender.
  • Permission to return goods must be obtained within 5 days from the receipt of the goods. Unauthorised returns will not be processed and immediately returned to sender.
  • Merchandise returned must be in its original condition, including all packaging (hang tags, box, packaging paper, etc.)
  • Any items not included on the Return Case Number (RCN) will be returned to sender.
  • Discontinued items are not eligible for return.
  • All returns that are not a result of shipping error, order entry error, or deemed defective by our quality control department will be charged an AUD22.00 flat rate shipping fee within Australia, per return label.
  • No returns will be accepted after 30 days of invoice.
  • There are NO CASH REFUNDS. A credit note will be issued. Credit card customers will receive a credit to their credit card account. Depending on the issuing bank this may take up to 3 business days for processing.
  • Shipping and handling charges are non-refundable, as are PayPal / Transaction Fees incurred by the Merchant to process your payment.
  • After we receive your return, please allow up to 10 business days for your matter to be processed.