PLEASE READ CAREFULLY AS THERE ARE DIFFERENT CONDITIONS FOR PURCHASES WITHIN AUSTRALIA AND PURCHASES MADE OUTSIDE OF AUSTRALIA...

Before any returns are made (Australia Only), you MUST obtain your return authorisation number/label.. This label MUST be clearly visible on he exterior of your package to be accepted. The return will be declined and sent back to you if a Return Authorisation Label is not clearly visible.

This request must be made via email to [email protected] with reason for refund.

ALL RETURNS INCUR A 15% RESTOCKING FEE. *Please see below for further information on human hair products.

Please note there is NO RETURNS for HUMAN HAIR PRODUCTS under any circumstances (outside of a fault or damage due to transit)

EXCHANGE WITHIN AUSTRALIA

Here at the Petite Wig Company, we want to absolutely love your new piece and we understand that sometimes a style or fit might not be quite right. So we’ve made our return and exchange process as simple and fair as possible.

EXCHANGE

There are no penalties when you opt to exchange your purchase.

Simply get in contact with us via this email [email protected] so we can walk through how to return your purchase (at your cost).

We allow one exchange per purchase and will ship the chosen exchange piece (we cover the delivery costs) to you upon receiving the return. Please note we only accept returns that have a signature required and are in new condition complete with all tags & net.

REFUND

15% RESTOCKING fee will be deducted from your refund along with any bank fees. This covers the cost of our free postage and hygiene check, repackaging administration fees.

Any bank fees associated with the purchase will be deducted from your refund amount (i.e. paypal, afterpay) etc
You can opt for a credit note and you will not be charged the 15%. Your credit note will apply to any brands on AWC website.

As with all shipping for Petite Wig Company we only accept returns requiring a signature on return and you must have a Return Authorisation Number shown on the outside of the package. Your RAN is obtained when you notify us via email ([email protected]) of your intention to return a product.

RETURN AUTHORISATION NUMBER/LABEL

Permission for return must be obtained within 5 business days from the date of receiving your goods, no authorisations will be granted after this 5 day period.

RETURN DEADLINE

Your return (with the Return Authorisation Label clearly visible on the outside of your package) MUST be received no later than 30 days from the date of the original invoice.

ORIGINAL CONDITION

All returns MUST be in their original condition. Your return product is to have all packaging materials inclusive of hang tags, boxes, care cards and packaging paper. Returns must be packaged in their Petite Wig Satin Bag or Petite Wig Box to be received and accepted as a return.

SENDING A RETURN WITHIN AUSTRALIA - SHIPPING COSTS ARE TO BE COVERED BY YOU (PURCHASER)

All returns MUST be sent with INSURANCE and REQUIRING A SIGNATURE on delivery. It is NOT acceptable to tick any option that ” leave parcels in a safe place”.

Details for where to send your return will be provided via email once return is approved.

RETURN EXCLUSIONS

There is strictly a NO RETURN policy in place for human hair wigs. Please take advantage of our online wig specialists prior to purchasing any human hair products to avoid any issues.

Custom Orders

All purchases of custom orders are final and non-returnable. In the rare event where you receive a damaged or defective product, please contact your Account Manager within 5 business days of receiving the item to commence the refund process following verification of the defect or damage.

INTERNATIONAL RETURN & EXCHANGE POLICY

PLEASE READ THIS CAREFULLY PRIOR TO MAKING ANY PURCHASES OUTSIDE OF AUSTRALIA.

INTERNATIONAL EXCHANGES

There are no penalties when you opt to exchange your purchase.

Simply get in contact with us via this email [email protected] so we can walk through how to send your purchase (at your cost).

You must have return insurance and signature required on delivery for us to accept your exchange product/s

We allow one exchange per purchase (inclusive of shipping) Your chosen exchange piece will be shipped (we will cover the cost of shipping the exchange piece back to you) once the returned piece has been accepted by our Return Officer.

Please note we only accept returns that have a signature required and are in new condition complete with all tags & net.

INTERNATIONAL REFUNDS

Please be aware we do not offer refunds when purchases are made outside of Australia.

Due to the increasing costs related to tariffs, shipping, duties and other expenses, no refunds (under any circumstances other than product fault/damage in transit) are offered by the Petite Wig Company on international purchases.

In light of the no refund policy, we recommend you take advantage of the customer service provided by our specialist team prior to making any purchases overseas.

We are here to make the purchasing experience as easy as we can via friendly online consults.

During a consult you will be shown through and recommended styles by a wig specialist so you can see and hear more about the styles. You’re welcome to book in a ‘look and see’ online consult by emailing us at [email protected]

Or by contacting us on WhatsApp 61411248246.

Order or Shipping Error - This applies to both Australia and International Purchases....

Upon receiving your merchandise, please inspect it thoroughly. Should any unforeseen issues arise with your delivery, such as a duplicate shipment or incorrect merchandise, rest assured that we will address them promptly upon confirming the error. Your Account Manager will offer assistance and work to resolve any issues.

Payment Terms

We accept payment by Visa, MasterCard, PayPal.

Sales Terms

All sales are final. For your protection, we ask that you inspect all merchandise immediately upon receipt. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. You must notify your Account Manager of any order discrepancies within 5 days from receipt of goods.

Returns

All Custom Order sales are final and cannot be returned. In the rare instance that product is received damaged or defective, you must reach out directly to your Petite Wig Company Account Manager within 5 days of receipt to begin a refund process. No cash refunds, a credit note will be issued.
Any item that has been cut, coloured, customised or altered is not eligible for return.
Returns will not be accepted unless pre-authorised by your Account Manager. Customers must receive authorisation from their Account Manager and receive a Return Case Number (RCN). The RCN MUST be placed on the outside of box, or it will be refused and returned to sender.
Permission to return goods must be obtained within 5 days from the receipt of the goods. Unauthorised returns will not be processed and immediately returned to sender.
Merchandise returned must be in its original condition, including all packaging (hang tags, box, packaging paper, etc.)
Any items not included on the Return Case Number (RCN) will be returned to sender.
Discontinued items are not eligible for return.
All returns that are not a result of shipping error, order entry error, or deemed defective by our quality control department will be charged an AUD22.00 flat rate shipping fee within Australia, per return label.
No returns will be accepted after 30 days of invoice.
There are NO CASH REFUNDS. A credit note will be issued. Credit card customers will receive a credit to their credit card account. Depending on the issuing bank this may take up to 3 business days for processing.
Shipping and handling charges are non-refundable, as are PayPal / Transaction Fees incurred by the Merchant to process your payment.
After we receive your return, please allow up to 10 business days for your matter to be processed.